Privacy Policy

1. Introduction

This Privacy Policy describes how Brennan & Co. (“we,” “us,” or “our”), operating at www.brennanclean.com, collects, uses, and protects the personal information you provide to us. We take your privacy seriously and are committed to handling your information responsibly and transparently.

By contacting us through our website or by phone, you agree to the practices described in this policy.

2. Information We Collect

We collect only the minimum information necessary to respond to your inquiry and provide our services. The personal information we may collect includes:

• Name — to address you appropriately in communications
• Phone number — to contact you regarding your inquiry or service request
• Email address — to send you information related to your inquiry or service

We do not collect payment information, Social Security numbers, government-issued ID numbers, or any other sensitive personal or financial data through our website or contact forms.

3. How We Collect Your Information

We collect personal information through the following means:

• Website contact form — when you submit an inquiry or service request on our website
• Phone call or verbal communication — when you contact us directly by phone

We do not use cookies, tracking pixels, or third-party analytics tools to collect behavioral or browsing data from visitors to our website.

4. How We Use Your Information

The information you provide is used solely for the following purposes:

• To respond to your inquiry or service request
• To communicate with you about scheduling, quotes, or project details
• To send service-related text messages if you have opted in to SMS communications
• To follow up on services we have provided to you

5. SMS and Text Message Communications

If you provide your phone number and consent to receive text messages from Brennan & Co., the following terms apply:

• You will only receive SMS messages directly related to your service inquiry, appointment, or ongoing project
• Message frequency will vary based on the nature of your service request
• Message and data rates may apply depending on your mobile carrier plan
• You may opt out at any time by replying STOP to any text message from us
• For assistance, reply HELP or contact us directly at the information provided below

6. Information Sharing and Third Parties

Brennan & Co. does not sell, rent, trade, lease, or otherwise share your personal information with third parties. Specifically:

• We do not sell your personal information to any individual, business, or data broker
• We do not share your information with marketing companies or advertising networks
• We do not share your contact details with affiliates, partners, or other service providers for their own marketing purposes
• We do not share your phone number with any third party for SMS or telemarketing purposes

The only circumstances in which we may disclose your information are:

• If required by law, court order, or valid legal process
• To protect the rights, safety, or property of Brennan & Co. or others

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected — typically the duration of your service engagement and a reasonable period thereafter for record-keeping purposes. You may request deletion of your information at any time by contacting us directly.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Access to your information is limited to personnel who need it to respond to your inquiry or deliver services. We do not store personal information in unsecured public systems or share it through unsecured channels.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below. We will respond to your request promptly.

10. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted at www.brennanclean.com with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Effective Date: January 1, 2024

This policy applies to all information collected by Brennan & Co. through www.brennanclean.com and direct phone contact.